Privacy Policy

Information We Collect

At Blaze Storm Valior Hotel, we collect information to provide you with exceptional service and personalized experiences. The information we collect includes:

• Personal Information: Name, email address, phone number, postal address, and payment information
• Reservation Details: Check-in/check-out dates, room preferences, special requests, and guest history
• Usage Information: Website browsing patterns, device information, and interaction with our digital services
• Communication Records: Customer service interactions, feedback, and correspondence

How We Use Your Information

We use your personal information to enhance your experience and provide superior service:

• Process reservations and manage your stay at our luxury hotel
• Provide personalized services and recommendations
• Communicate important information about your reservation
• Send marketing communications about our spa, dining, and special offers (with your consent)
• Improve our facilities and services based on guest feedback
• Ensure security and prevent fraud

Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: Third-party companies that help us operate our hotel, spa, fitness center, and rooftop lounge
• Legal Requirements: When required by Canadian law or to protect our legal rights
• Business Partners: With your consent, for special offers from carefully selected partners
• Emergency Situations: To protect the safety and security of our guests and staff

Data Security and Protection

We implement robust security measures to protect your personal information:

• Advanced encryption for all data transmission and storage
• Secure payment processing systems for all transactions
• Regular security audits and updates to our systems
• Staff training on privacy protection and data handling
• Physical security measures at our Toronto location
• Limited access to personal information on a need-to-know basis

Your Rights and Choices

Under Canadian privacy laws, you have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request a copy of your information in a portable format

To exercise these rights, please contact us at reservations@blazestormvalior.info or call (416) 555-2847.

Cookies and Website Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality and reservation system
• Performance Cookies: Help us analyze website usage and improve user experience
• Marketing Cookies: Used to provide personalized content and advertisements

You can manage cookie preferences through your browser settings, though this may affect website functionality.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected:

• Guest registration information: 7 years as required by Canadian hospitality regulations
• Marketing communications: Until you opt-out or request deletion
• Website analytics data: Up to 24 months
• Customer service records: 3 years for quality assurance purposes

Children's Privacy

Blaze Storm Valior Hotel does not knowingly collect personal information from children under 13 years of age without parental consent. If we become aware that we have collected such information, we will take steps to delete it promptly.

Updates to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered guests
• Displaying prominent notices in our hotel lobby

Last Updated: January 2024

Contact Information

If you have any questions about this privacy policy or our privacy practices, please contact us: